A.I Multi-chat
Manage All Marketplace & Social Chats in One Dashboard. Centralize customer conversations from Shopee, Lazada, WhatsApp, Facebook Messenger, and more — respond faster, stay organized, and never miss a sale.
Trusted by World Class Enterprises & Business Partners:
The Core of Your Customer Conversations
Built to help online sellers manage customer messages efficiently, respond faster, and stay in control, PayRecon® Multi-Chat empowers businesses to handle marketplace and social conversations from one centralized inbox.
By unifying chats from Shopee, Lazada, WhatsApp, Facebook Messenger, and other channels, Multi-Chat eliminates message fragmentation and gives teams full visibility into every customer interaction — in real time.
Hosted on a secure, cloud-based platform, Multi-Chat scales with your operations, supports team collaboration, and ensures every customer receives a timely, consistent, and professional response across all channels.
Trusted By World-Class Brands to Deliver
Hundreds of brands trust PayRecon® solutions to power their global commerce. See thier Customer Success Stories in the Insights section.
Can Your Team Keep Up with Customer Messages Across Multiple Channels?
Online sellers face constant pressure to respond faster across Shopee, Lazada, WhatsApp, Facebook Messenger, and more. Without a centralized inbox, messages get missed, replies slow down, and teams lose visibility. These fragmented workflows lead to lost sales, frustrated customers, and wasted time switching between platforms.
PayRecon® Multi-Chat solves this by unifying all customer conversations into one intelligent inbox — built for real-time replies, team collaboration, and scalable support. Respond faster, stay organized, and deliver a consistent customer experience across every channel.
Many teams still jump between multiple apps to check and reply to messages — wasting time and missing customers. With PayRecon Multi-Chat, all messages from every connected channel flow into one centralized inbox for faster, cleaner responses.
Delayed responses often happen when messages go unnoticed. Multi-Chat delivers instant notifications so your team never misses an incoming customer inquiry.
Without ownership, multiple staff reply to the same customer — or no one replies at all.
Assign conversations, leave internal notes, and manage replies clearly with built-in collaboration tools.
Replying without context leads to poor customer experiences. Multi-Chat shows complete message history so your team can respond accurately and confidently every time.
Managing chats separately across marketplaces and social platforms slows teams down. Multi-Chat centralizes all channels into one dashboard — reducing complexity and improving efficiency.
Basic messaging tools can’t keep up as your business grows. Multi-Chat is built to scale with your operations, supporting higher chat volumes, multiple users, and expanding channels without breaking workflows.
AI Multi-chat Features
PayRecon AI Multichat System automates and unifies your customer service, helping support teams respond faster, engage smarter, and convert more effectively across every message channel.
Unified Chat Command
Centralized Multi-Channel Hub Manage messages, customer queries, and sales inquiries from Shopee, Lazada, TikTok Shop, WhatsApp, Facebook, and Instagram in one unified dashboard — no more switching apps or losing track of conversations.
Instant AI Integration
Expand your support capabilities effortlessly with plug-and-play integrations. Enable AI-powered smart replies to handle common questions about stock availability and delivery status instantly.
Unified Customer Context
View the entire customer journey — from purchase history to current order status — directly within the chat window. Solve issues faster without navigating away to check Order IDs.
Cross-Platform Sync Engine
Real-time two-way synchronization ensures that whether you reply via the PayRecon dashboard or the mobile app, the conversation is instantly updated on the marketplace, protecting your chat response performance rates.
Smart AI Automation
Context-Aware Smart Replies
Powered by Retrieval-Augmented Generation (RAG) technology, the AI suggests accurate responses based on your real-time inventory and product details, ensuring customers get the right answer instantly.
Automated Availability Checks
Stop manually checking stock for every query. The AI automatically detects questions about stock status ("Is this available?") and instantly verifies your inventory levels to provide a precise "Ready Stock" or "Out of Stock" reply.
24/7 Auto-Response Handling
Maintain a high response rate even while you sleep. Configure smart triggers to handle after-hours inquiries, keeping your chat performance metrics high on platforms like Shopee and Lazada without active human intervention.
Real-Time Translation
Instant Cross-Border Communication
Break down language barriers with built-in translation that automatically converts incoming messages into your preferred language and translates your replies back to the customer's native language.
Multi-Market Localization
Seamlessly sell across regions (Malaysia, Thailand, Vietnam, Philippines) without hiring native speakers. The system detects the marketplace region and adjusts language settings to ensure smooth, localized communication.
Customer Context Intelligence
360° Customer Profile
Access a complete snapshot of your customer the moment they message you. See their total lifetime value, frequent delivery addresses, and preferred payment methods directly in the chat sidebar.
Order & Shipping Integration
Never ask for an Order ID again. The system automatically links the current chat session to the customer's active orders, displaying real-time tracking status and parcel movement details instantly.
Purchase History Tracking
Upsell more effectively by viewing past purchases. Understanding a customer's buying habits allows your agents to make personalized product recommendations that drive higher conversion rates.
Team Performance & Control
Live Agent Monitoring
Oversee your support team in real-time. Managers can "whisper" into chats to guide junior staff or take over difficult escalations seamlessly without the customer knowing.
Performance Analytics Dashboard
Track individual agent KPIs including average response time, resolution rate, and customer satisfaction scores. Identify top performers and areas for training to optimize your support team's efficiency.
Role-Based Access Control
Secure your data by assigning specific roles. Control which staff members can view sensitive customer data, issue refunds, or access high-value inventory settings.
Learn why our customers trust PayRecon
Hear from our customers to learn what makes PayRecon® the right choice for them, and why we're the right partner for your business.
ClickAsia Sdn Bhd
MexPower Sdn Bhd
SS MOTOR Century Sdn Bhd
Momoko Accessories Sdn Bhd
Arche Digital Sdn Bhd
Paramount Logistics Inc
Maximize Your Response Potential With PayRecon AI Multichat
Business Owner / Founder
Scale your brand without scaling your headcount. PayRecon AI Multichat ensures every lead is captured and every customer is served, even when you aren’t online.
- Maximize ROI – Convert more inquiries into sales by eliminating slow response times that lead to abandoned carts.
- Reduced Overhead – Use AI to handle up to 70% of repetitive FAQs, allowing you to keep your team lean and focused on growth.
- Global Expansion – Enter new markets instantly with real-time translation—no need to hire native-speaking staff for every region.
- Protect Store Ratings – Maintain 5-star chat performance scores across Shopee, Lazada, and TikTok Shop automatically.
- Consolidated Billing – One platform, one subscription, and total visibility over your entire communication ecosystem.
Customer Service Manager
Take total control of your team’s output. Stop guessing and start managing with real-time data and oversight tools that ensure quality at scale.
- Live Supervisor View – Monitor active chats across all channels in real-time to ensure brand voice consistency and accuracy.
- Smart Workload Distribution – Automatically route chats to the right agents based on channel or language expertise to prevent burnout.
- Performance Analytics – Track response times, resolution rates, and CSAT scores with automated daily reports
- Internal Collaboration – Tag teammates or leave internal notes on complex tickets to solve issues faster without the customer seeing the back-and-forth.
Live Chat Agent / Support Staff
Work smarter, not harder. We’ve removed the “alt-tab” fatigue so you can focus on building relationships and closing sales.
- Unified Inbox – Say goodbye to opening 10 different browser tabs. Reply to WhatsApp, Shopee, and TikTok from one single screen.
- AI Writing Assistant – Get instant suggestions for professional, grammatically correct replies that match your brand’s vibe.
- Instant Order Context – See exactly what the customer bought and where their parcel is located without ever leaving the chat window.
- Quick-Reply Templates – Send complex shipping policies or product specs with a single keyword or click.
E-commerce Specialist / Marketer
Turn support into a revenue-generating channel. Use deep customer insights to drive repeat purchases and brand loyalty.
- Purchase History Insight – View a customer’s lifetime value and past preferences to make high-accuracy upsell recommendations.
- Cross-Channel Recognition – Identify the same customer across different platforms to provide a seamless, “omnichannel” experience.
- Campaign Feedback Loop – Monitor real-time customer reactions to new product launches or promotions via chat sentiment.
Everything Works Better With PayRecon Solutions
PayRecon® offers a complete breadth of solutions that when unified, provides total coverage for your supply chain commerce needs.
Warehouse Management System
PayRecon® Warehouse Management System helps businesses manage inventory and fulfillment efficiently with real-time stock tracking, smart picking & error-free operations.
Webstore
PayRecon® Webstore is your one-stop, lightning-fast online checkout hub — seamlessly handling payments, orders, and reconciliation so you stay cashflow-smart and scale-ready.
Accounting Integrator
PayRecon® Accounting Integrator syncs invoices from your online store to your accounting software, saving time and minimizing errors with cloud-based e-commerce automation.
Prefer we contact you?
Talk with an expert to learn more about PayRecon® technology.
PayRecon® Platform
A cloud-powered, AI-enhanced foundation built to simplify and scale warehouse operations for modern retail and eCommerce.
Modular Architecture
Every module from Inventory to Fulfillment is built as a flexible microservice. This ensures faster integration, easy scalability, and seamless connectivity across your entire retail ecosystem.
Integration Freedom
Whether it’s accounting, POS, marketplace, or logistics — PayRecon® connects effortlessly through API, giving your business full control with no vendor lock-in.
Continuous Improvement
Our cloud-based system receives regular updates with performance enhancements and new features — no downtime, no manual upgrade, ensuring your operations stay future-ready.
