As brands strive to remain competitive, efficiency and customer experience are top priorities in e-commerce marketing today. With so many tools on the market, marketers know they have to stay on top of things or risk being left behind. As 2019 rapidly approaches, you’re likely sitting down to plan out your own e-commerce marketing strategy for the year.
With each passing year, technology continues to shift the way brands connect with customers. The first step is to identify the tools you will need, then find ways to use those tools to boost your own marketing campaigns. Before you can come up with an approach, though, you need to first identify the challenges you’re facing and find ways to plan in advance to overcome them
Top Challenges for 2019
Every brand has limited funds for advertising and marketing each year, so the biggest challenge is figuring out how much and where to spend on e-commerce. Should you put your money into paid social media ads or organic marketing? It is hard to say, but understanding changing trends can make a big difference.
These are a few of the top challenges I see brands facing in the coming year:
Digital ad costs are increasing
One factor complicating advertising decisions is the fact that the price of digital advertising is increasing, five times faster than inflation, according to a report by Adobe Digital Insights. This means each ad dollar is potentially less effective, leaving you to decide whether to invest more to get your ad in front of the same audience size.
Influencers are charging more and reaching fewer
Your budget will also see the strain of increased competition for influencers and the challenges social media algorithms pose on reaching their audiences. Furthermore, celebrity influencers on social media with large audiences reportedly command as much as $1 million per post — a cost that can put a significant dent in your marketing budget, without a clear path for measuring your return on investment. In addition to this is a growing customer distrust for businesses. This distrust could spread to influencers who come across as inauthentic.
E-Commerce competition is on the rise
Lastly, each year seems to bring more innovators to each space. From more established markets to new categories like athleisure wear, it’s easier than ever for competitors to start a new business, grow a following and win over customers that once were loyal to your own brand.
Six Trends Affecting Your 2019 Planning
Once you’ve identified your own unique challenges, you’ll need to look at the opportunities that will be available to you in 2019, hopefully driven by current trends
1. Video Marketing
As social media continues to evolve, I’ve taken note that video is becoming an increasingly popular way for businesses to get a marketing message across. I predict live streaming will become even more popular in 2019. Additionally, marketers should use personalized video messages and 360-degree videos to give brands more venues to reach customers in 2019.
2. Augmented Reality
Augmented reality (AR) is creating new ways for customers to try out products and services — letting customers interact with products as though they were standing directly in front of them. I think brands that can help develop content that allows customers to truly experience their products may start to come out to top
3. Mobile Search
If you aren’t catering to smartphone and tablet users, you’re missing a huge share of the market. In fact, more than half of all online U.S. traffic comes from mobile devices. But in addition to making your site mobile-friendly, you should also consider the way customers search today. They often ask Siri or Alexa a question rather than typing short search terms into a browser
4. Advertising On Marketplace
Customers are more likely to search for products on Amazon than come directly to your site. In fact, according to a study of 2,000 online consumers conducted by Survata as reported on by Bloomberg, nearly half start a search on Amazon, if only to read reviews and get a feel for what products are out there. Investing in paid and organic search on sites like Amazon could get your products in front of customers who wouldn’t have seen them otherwise.
5. Personalized Website Content
Based on my perspective, it’s more important than ever for marketers to personalize customer experiences. Your website should be targeted to each unique visitor, making sure they see the information that’s most relevant to them. Leverage dynamic website personalization (DWP) or adaptive landing pages to swap out content based on interests. For example, if you sell cookware to someone that is a vegetarian, they would likely prefer to see different images and messaging than someone who would be using the product to cook meat.
6. Consumer Insights And Feedback
For large retailers with brick-and-mortar locations, I believe it’s more important than ever to use software that helps you track the customer journey. It is vital to know how customers interact with your brand — e.g., did they see a Facebook ad that drove an in-store visit to see the product before they purchased it? Utilize different tools to help you learn more about your customers, then use those insights in your efforts.
With so many tools available, brands can easily find a way to gather useful information about their customers and leverage this data to target them throughout the buying cycle. This will be extremely valuable when reaching potential customers who are looking for more personalized interactions with your brand.
(Source taken from : E-Commerce Trends And Insights For Planning Your 2019 Digital Marketing Strategy by T.J. Welsh, Forbes Councils)